Rolling Thunder River Company's Terms & Conditions
Rolling Thunder River Company is THE preferred rafting company on these rivers and many of our trips are booked well in advance- particularly during the summer months. We recommend that you reserve your space ahead of time in order to get the trip day and time that suits you best. You can reserve online and get an instant confirmation or call us and we’ll take your reservation by telephone. We will be happy to take you rafting on a walk-in basis if space is available.
Half of the total trip cost is due as a deposit at time of reservation with the balance due ten days before your reserved trip date. We will automatically charge your credit card for the balance at that time. Any reservation booked within ten days of the requested trip date will require payment in full and you will be outside of the cancellation period. We accept Visa, MasterCard, Discover and American Express. You can pay by check if it is received by our office two weeks prior to the reserved trip date. If you are reserving for a large group, you can have each individual pay online and still receive your group discount.
When you make a reservation with us, we are committed to holding those spaces just for you. In order to run the well-organized and professional trips for which we are known we must adhere to a firm cancellation policy. Cancellations made ten days or more before your reserved trip date will receive a full refund minus a $25. cancellation fee. Cancellations made less than ten days before your reserved trip date will not receive a refund of any amounts paid.
We reserve the right to cancel any trip with insufficient reservations or any issues out of our control. Full refunds will be given immediately if we have to cancel a trip for any reason.
With at least a 24 hour notice, Rolling Thunder will allow you to reschedule a trip for another date if you run into problems with the date you have reserved. You will be charged 10% of your total trip cost and you can only reschedule one time.
For your safety and the safety of other guests, alcoholic beverages are not allowed on the river portion of your trip. We reserve the right to refuse service to any participant who arrives to a trip under the influence of drugs or alcohol. The determination that a participant is not in a suitable condition to go on the trip is at the sole discretion of Rolling Thunder’s management staff. In such cases no refunds or rain checks will be given.
Waiver of Liability
Rolling Thunder River Company is one of the most experienced rafting companies in the Southeast and has maintained an exceptional safety record for over 40 years. However, there are inherent risks in any river activity and all participants will be required to sign a waiver of liability prior to their trip. Anyone under the age of 18 will also need the signature of their parent/guardian.
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